Privacy Policy

1. Introduction

Welcome to our inventory management and business operations platform ("Platform", "Service", "we", "our", or "us"). Our Platform is designed to help businesses manage their products, monitor inventory levels, record stock movements, manage sales, maintain supplier information, generate receipts, and oversee other day-to-day business operations. We are committed to protecting the privacy and security of the personal information and business data entrusted to us by our users.

This Privacy Policy explains how we collect, receive, use, store, disclose, retain, and otherwise process information when you access or use our website, web application, dashboards, inventory management tools, and any related features or services we make available (collectively, the "Services").

Our Services allow businesses to create accounts, register their organizations, add and manage products, track stock quantities, record sales and purchases, maintain business records, manage suppliers, and perform other activities supported by the Platform. Depending on the features you use, the information processed through the Platform may include personal information relating to business owners, employees, authorized users, customers, suppliers, and other individuals whose details are entered into the system by a business.

This Privacy Policy applies to individuals who create accounts, business owners who register their organizations, employees and other authorized users who access a business account, and visitors who interact with our website or Services. It also describes our general approach to handling business information submitted to or generated through the Platform.

Business accounts and information: When a business registers on the Platform, it may provide information about its organization, products, inventory, transactions, suppliers, employees, and customers. The business is responsible for ensuring that it has an appropriate legal basis and any necessary permissions to provide personal information about other individuals to the Platform. We process such information as necessary to provide the Services, maintain the Platform, and fulfill our applicable legal obligations.

Our role in processing personal information: Depending on the circumstances and the type of information involved, we may process personal information for our own purposes, such as creating user accounts, securing the Platform, and managing subscriptions. When a business uses the Platform to maintain records about its own customers, employees, or suppliers, we may process that information on behalf of the business and in accordance with our contractual arrangements and applicable data protection laws.

We aim to handle information responsibly, use it for legitimate business and operational purposes, and apply appropriate safeguards against unauthorized access, loss, misuse, or disclosure. We also aim to be transparent about the information we process, why we process it, when it may be shared, and the choices and rights available to individuals.

Your use of the Services is subject to this Privacy Policy and any applicable terms and conditions governing your use of the Platform. Where required by applicable law, we will seek your consent before processing personal information for purposes that require consent. You should read this Privacy Policy carefully to understand our information-handling practices.

This Privacy Policy should be read together with any additional privacy notices or disclosures we provide for specific features, integrations, or services. Where a feature has its own privacy notice, that notice may explain additional details about how information is processed through that feature.

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, information-handling practices, or applicable legal requirements. When we make changes, we will update the "Last updated" date displayed on this page and provide any additional notification required by applicable law.

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the contact details provided in the "Contact Us" section of this page.

2. Information We Collect

We collect and process information necessary to provide, maintain, secure, and improve our inventory management and business operations platform. The information we collect depends on how you register, the features you use, the activities you perform on the Platform, and the information you choose to provide. This information may be provided directly by you, entered by other authorized users within your business account, generated through your use of the Services, or received from third-party services integrated with the Platform.

The categories of information we may collect are described below. Not every category applies to every user or business, and we collect only the information relevant to the features and services being used.

2.1. Account and Registration Information

When you create an account, register a business, or invite other users to access the Platform, we may collect information necessary to establish and administer your account. This information may include:

• Personal identification details: Your name, username, and other identifying information you provide during registration or profile setup.
• Contact information: Email addresses, telephone numbers, and other contact details provided for account registration, business communication, or account recovery.
• Authentication information: Login identifiers, authentication tokens, password-reset information, and related security records. Passwords, where used, should be stored using appropriate password-hashing mechanisms rather than as readable plaintext.
• Account and access details: Account identifiers, registration dates, account status, assigned roles, permissions, and information about authorized users associated with an account.
• Business registration information: Business names, trading names, business contact details, addresses, and other organizational information provided when registering a business on the Platform.
• Profile preferences: Language, regional settings, notification preferences, and other configuration details you choose to provide or maintain.

2.2. Business and Organization Information

When a business registers on the Platform, we may collect information about the business and its organizational structure to create and manage its workspace. Depending on the features used, this information may include:

• Business identity: Business name, trading name, business description, business category, and other information used to identify the organization within the Platform.
• Business contact details: Business email addresses, telephone numbers, website addresses, and other contact information supplied by the business.
• Business address and location: Business addresses, store locations, warehouse addresses, delivery addresses, and other location details entered into the system.
• Organizational structure: Information about branches, stores, warehouses, departments, business tenants, and relationships between accounts where these features are supported.
• Business configuration: Currency preferences, tax settings, product units, receipt preferences, inventory settings, and other operational configurations selected by the business.
• Business documents and branding: Logos, business registration documents, certificates, or other files uploaded by authorized users where the relevant features are available.

2.3. Product and Inventory Information

The Platform enables businesses to create product records and monitor stock levels. When you or another authorized user adds or manages inventory, we may collect and store information such as:

• Product details: Product names, descriptions, categories, brands, product identifiers, SKUs, barcodes, images, and other product attributes entered into the system.
• Pricing and cost information: Purchase costs, selling prices, wholesale prices, retail prices, discounts, markup information, and other pricing details maintained by the business.
• Stock quantities: Available quantities, opening balances, closing balances, reserved stock, minimum stock levels, reorder thresholds, and other quantity records supported by the Platform.
• Inventory movements: Records of stock additions, sales-related deductions, transfers, adjustments, returns, damaged goods, and other stock movements recorded by authorized users.
• Product history: Historical product prices, changes to product descriptions, stock adjustment records, and other historical information maintained by the system.
• Inventory locations: Information associating products with particular stores, warehouses, branches, or other storage locations where applicable.
• Product-related files: Product photographs, imported spreadsheets, catalog files, and other inventory-related documents uploaded or generated through supported features.

2.4. Sales, Orders, Receipts, and Transaction Information

When a business uses the Platform to record sales, manage orders, generate receipts, or maintain transaction records, we may process information relating to those activities. This may include:

• Sales records: Items sold, quantities, unit prices, discounts, applicable taxes, subtotals, total amounts, and transaction dates.
• Order information: Order identifiers, cart contents, order statuses, fulfillment details, returns, cancellations, and related processing records.
• Receipt and invoice information: Receipt numbers, invoice identifiers, purchase summaries, business details displayed on receipts, and other billing records generated through the Platform.
• Customer details associated with transactions:Customer names, telephone numbers, email addresses, delivery details, and other information entered by the business when needed to process or document a transaction.
• Payment records: Payment methods, payment statuses, transaction references, amounts paid, outstanding balances, and payment-provider responses where these are supported by the relevant features or integrations.
• Transaction history: Records of completed sales, refunds, reversals, adjustments, and other changes associated with transactions.

Payment information processed by an external payment provider may be subject to that provider's own privacy policy and terms. The precise payment information available to us depends on the integration and the information returned to our Platform. We do not claim to collect or store complete payment card details unless a specific feature and verified payment-processing arrangement require and permit us to do so.

2.5. Customer and Supplier Information

Businesses may use the Platform to maintain records about their own customers, suppliers, distributors, and other business contacts. Information entered into these records may include:

• Contact details: Names, business names, telephone numbers, email addresses, postal addresses, and other contact details.
• Supplier records: Supplier identifiers, supplied products, purchase prices, purchase history, outstanding invoices, payment records, and related business correspondence recorded in the system.
• Customer records: Customer identifiers, purchase history, order details, outstanding balances, loyalty information, and other customer-related records supported by the Platform.
• Business transaction relationships: Information linking customers or suppliers to orders, purchases, invoices, receipts, or other business activities.

Businesses are responsible for ensuring that they have an appropriate legal basis to collect and enter personal information about their customers, suppliers, employees, and other contacts. Businesses should avoid entering information that is unnecessary for their legitimate operational purposes and should provide appropriate privacy information to the individuals concerned where required by applicable law.

2.6. Employee, Staff, and Authorized User Information

Where the Platform supports multiple users within a business account, we may process information about employees, cashiers, managers, administrators, and other authorized users. This information may include:

• Names, usernames, email addresses, and other account identifiers.
• Assigned business roles, access permissions, and account status.
• Records identifying the user who created a product, recorded a sale, adjusted stock, modified a business record, or performed another action within the Platform, where activity tracking is implemented.
• Login timestamps, session records, and security events associated with account access, where collected.

This information may be used to administer user access, maintain operational records, support accountability within a business, and investigate suspected errors, misuse, or unauthorized activity. Business administrators should ensure that their employees and other authorized users receive any privacy information required by applicable law.

2.7. Subscription, Billing, and Financial Information

If the Platform offers paid subscriptions, wallet functionality, account funding, or other paid services, we may process information necessary to administer those services. Depending on the features available and used, this information may include:

• Subscription details: Selected plans, subscription status, activation dates, renewal dates, expiry dates, and records of subscription changes.
• Billing records: Amounts charged, invoices, payment confirmations, transaction references, and billing history.
• Wallet records: Wallet balances, funding requests, credit or debit entries, adjustments, and transaction histories where wallet features are available.
• Payment verification information: Payment statuses, provider references, webhook events, and related verification records received from integrated payment services.
• Account limits and usage: Subscription entitlements, feature access, usage counters, and records required to administer plan limits where applicable.

We use this information to administer subscriptions, verify payments, maintain accurate billing records, prevent duplicate transaction processing, resolve payment disputes, and meet applicable accounting or legal obligations. External payment providers may independently collect additional information under their own terms and privacy policies.

2.8. Communications and Notification Information

When you communicate with us or use communication features available through the Platform, we may process information necessary to deliver those communications. This may include:

• Email addresses, telephone numbers, and other recipient contact details supplied for communication purposes.
• Messages, support requests, feedback, and other information you submit to our support or administrative teams.
• Notification preferences and delivery status information, where supported by the relevant communication service.
• Records of system notifications, including account verification, password resets, subscription notices, and other operational alerts.
• Delivery records for business communications, such as digital receipts or transaction notifications, where these features are available and enabled.

If the Platform integrates with an external communication service, such as an email delivery provider or messaging platform, relevant information may be transmitted to that provider to deliver the requested communication. The information processed and retained by the provider is also subject to its applicable terms and privacy policy.

2.9. Uploaded Files and Imported Data

The Platform may allow authorized users to upload files, import records, or attach documents to business activities. Depending on the features available, these files may include:

• Product images, logos, and catalog photographs.
• Spreadsheets, CSV files, or other supported documents containing product, stock, pricing, or supplier information.
• Business documents, invoices, receipts, or other operational records uploaded by authorized users.
• Other files and attachments submitted through supported Platform features.

Uploaded files may contain personal or confidential business information. Users should review files before uploading them and should not upload sensitive personal information or confidential material unless it is necessary, authorized, and appropriate for the intended business purpose.

2.10. Technical, Device, and Usage Information

When you access or use the Platform, certain technical information may be collected automatically through application functionality, server logs, security systems, or other technologies used to operate the Service. Depending on our actual configuration, this information may include:

• Device and browser information: Browser type, operating system, device type, and technical details needed to support compatibility and troubleshooting.
• Connection information: IP addresses, request timestamps, connection metadata, and other information recorded by our servers or security infrastructure.
• Usage information: Pages visited, features accessed, requests made, and application interactions, where such information is collected.
• Diagnostic information: Error logs, failed requests, performance metrics, and technical events used to diagnose application problems.
• Security information: Authentication events, access attempts, session identifiers, and other records used to protect accounts and detect potentially unauthorized activity.

We may use this information to maintain service availability, diagnose technical problems, improve application performance, investigate security incidents, and prevent misuse. The exact information collected depends on the technologies and logging practices implemented in the Platform.

2.11. Cookies, Local Storage, and Similar Technologies

The Platform may use cookies, browser storage, session identifiers, or similar technologies to support authentication, maintain user sessions, remember preferences, preserve application state, and provide essential functionality. Where analytics or other non-essential technologies are used, we will provide any notices or choices required by applicable law.

The specific technologies used depend on the Platform's implementation. You may be able to control certain cookies or browser storage through your browser settings, although disabling technologies required for essential functionality may affect your ability to use some features.

2.12. Information Received from Third Parties

Where we integrate with third-party services or receive information from external sources, we may obtain information necessary to provide the relevant functionality. Depending on the integrations actually enabled, this information may include:

• Payment confirmations, transaction references, and payment statuses from payment processors.
• Delivery confirmations, message identifiers, or other communication status information from messaging or email providers.
• Authentication or account information from third-party identity providers, if external sign-in is supported.
• Technical notifications, service status information, or other data received from infrastructure and service providers used to operate the Platform.

Information received from third parties is handled in accordance with this Privacy Policy, the terms applicable to the relevant integration, and applicable data protection laws. We do not assume that every integration described in this section is available to every user.

2.13. Information You Choose to Provide

You may voluntarily provide additional information when contacting support, submitting feedback, reporting an issue, participating in a survey, requesting assistance, or using optional Platform features. We process such information for the purpose for which it was provided and for other compatible purposes permitted by applicable law.

2.14. Sensitive Personal Information

Our Platform is designed primarily for business and inventory management. You should not submit sensitive personal information, such as health information, biometric data, religious beliefs, or other specially protected information, unless the relevant feature specifically requires it, the processing is lawful, and appropriate safeguards are in place.

If sensitive information is submitted incidentally or as part of a business record, its handling will depend on the circumstances, the purpose of processing, and the requirements of applicable law. We will not treat the availability of a general-purpose text field or file upload feature as a request or authorization to collect unnecessary sensitive information.

2.15. Information We Do Not Intentionally Collect

We do not intentionally request personal information that is unrelated to the operation of the Platform or the provision of our Services. Users should not provide another person's information unless they have an appropriate reason and legal authority to do so. Where we become aware that information has been collected or submitted inappropriately, we may take reasonable steps to restrict access, investigate the matter, or delete the information where appropriate and legally permitted.

2.16. Accuracy and Responsibility for Information Provided

You are responsible for ensuring that the information you provide directly to us is accurate, complete, and updated when necessary. Business administrators are also responsible for ensuring that information entered by their authorized users is appropriate for the intended purpose and that access to business records is granted only to individuals who are authorized to use them.

Incorrect, incomplete, or outdated information may affect the accuracy of inventory reports, stock balances, sales records, receipts, supplier records, and other business operations. We may provide features that allow users to correct or update information, subject to applicable permissions, recordkeeping requirements, and technical limitations.

The information described in this section is collected and processed only as applicable to the Services we provide and the features you use. We will handle personal information in accordance with this Privacy Policy and applicable data protection laws.

3. How We Use Your Information

We process personal information and business data to provide, maintain, secure, and improve our inventory management and business operations platform. The purposes for which information is used depend on the nature of the information, the features you use, your relationship with us, and the applicable legal requirements. We aim to process information only for legitimate, specified, and lawful purposes.

The information we collect may be used for the following purposes. Some purposes apply to all users, while others apply only to businesses or individuals who use particular features.

3.1. Account Creation and Business Registration

We use account and registration information to establish user accounts, register businesses, and provide access to the Platform. This includes activities such as:

• Creating and maintaining user accounts and business workspaces.
• Verifying account information where verification procedures are implemented or required.
• Associating users with the appropriate business, organization, branch, or workspace.
• Managing account activation, suspension, deactivation, and recovery.
• Maintaining account profiles, preferences, and business settings.
• Communicating information about account status, registration requirements, and changes affecting the account.

These activities help us ensure that users can access the appropriate features and that business information is associated with the correct account.

3.2. Inventory Management and Stock Tracking

We process product and inventory information to enable businesses to monitor and manage their stock. Depending on the features available, we may use this information to:

• Create, organize, categorize, search, and manage product records.
• Record stock quantities, opening balances, stock additions, stock deductions, and inventory adjustments.
• Track product movements associated with sales, purchases, returns, transfers, and other recorded business activities.
• Help businesses identify low-stock products and monitor stock quantities against configured minimum levels.
• Maintain product pricing, cost information, and other inventory attributes entered by authorized users.
• Associate products with relevant stores, warehouses, branches, or other inventory locations where supported.
• Maintain inventory histories and records needed to understand changes in stock quantities.

This processing enables the Platform to provide inventory information and operational records to authorized users. The accuracy of inventory information may depend on the completeness of the data entered, the configuration of the business account, and the proper recording of stock movements.

3.3. Product Catalog and Pricing Management

We use product information to help businesses maintain organized product catalogs and manage pricing. This may include:

• Displaying product names, descriptions, categories, identifiers, images, and other product details.
• Maintaining purchase costs, selling prices, discounts, and other pricing information entered by authorized users.
• Supporting product searches, filtering, categorization, and organization within the business account.
• Updating product records when authorized users make changes.
• Providing product information to other relevant features within the Platform, such as sales recording and inventory reporting.

Product and pricing information is generally used to provide the business functionality requested by the account holder and its authorized users. We do not treat a business's non-public product catalog or pricing records as public information merely because the business stores them on the Platform.

3.4. Sales, Orders, and Transaction Processing

We process sales, order, and transaction information to support business activities carried out through the Platform. Depending on the features used, this may include:

• Recording sales, purchased items, quantities, prices, discounts, taxes, and transaction totals.
• Associating sales with relevant products, users, customers, and business accounts.
• Generating receipts, invoices, order summaries, and other transaction records.
• Updating inventory records to reflect sales or other transactions when the relevant functionality is enabled.
• Maintaining order statuses, fulfillment details, and records of returns, cancellations, or adjustments where supported.
• Helping businesses review transaction histories and reconcile recorded business activities.

Transaction information may also be used to investigate discrepancies, correct recorded errors, respond to support requests, and maintain records required for legitimate business operations or applicable legal obligations.

3.5. Customer and Supplier Record Management

Where the Platform supports customer and supplier management, we process relevant information to help businesses organize their commercial relationships. This may include:

• Creating and maintaining customer and supplier records.
• Associating customers with sales, receipts, orders, and other relevant transactions.
• Associating suppliers with products, purchases, invoices, and supply records.
• Maintaining relevant contact details and transaction histories.
• Supporting the review of outstanding balances and other financial records where those features are available.
• Facilitating business communications using contact information provided for an appropriate purpose.

Businesses are responsible for ensuring that their use of customer and supplier information is lawful and appropriate. We process such information to provide the relevant Services and in accordance with the applicable arrangements governing our relationship with the business.

3.6. Reports, Analytics, and Business Insights

We may process inventory, sales, purchasing, and transaction information to generate reports and provide business insights through the Platform. Depending on the available features, these activities may include:

• Summarizing current stock quantities and inventory movements.
• Displaying sales totals, transaction histories, and other recorded business activity.
• Helping businesses review product performance and pricing information.
• Identifying products that have reached configured stock thresholds where low-stock monitoring is supported.
• Providing summaries of purchases, returns, adjustments, and other inventory-related activities.
• Supporting business planning and operational decision-making through available reports and dashboards.

Reports are generated from the information available within the relevant business account. They may not reflect activities that have not been recorded in the Platform or information that has not been updated correctly by authorized users.

3.7. Subscription, Billing, and Payment Administration

Where paid subscriptions, wallet services, or other paid features are available, we use relevant information to administer those services. This may include:

• Activating and managing subscriptions and associated account entitlements.
• Recording subscription renewals, expiry dates, plan changes, and billing events.
• Verifying payment confirmations received from integrated payment providers.
• Recording wallet funding, balances, and related transactions where wallet functionality is available.
• Resolving payment discrepancies, failed transactions, and billing-related support requests.
• Maintaining transaction records required for accounting, financial administration, or legal compliance.

Payment verification may involve receiving transaction references, payment statuses, and other information from external payment processors. The information we receive depends on the relevant provider and integration.

3.8. User Roles, Permissions, and Business Administration

We may use account information and role assignments to administer access to the Platform and its business workspaces. This may include:

• Assigning users to business accounts and organizational workspaces.
• Applying access permissions based on assigned roles and implemented authorization rules.
• Allowing authorized business administrators to manage users and account settings.
• Supporting platform-level administration of business accounts, registration requests, and service access where applicable.
• Maintaining records of relevant administrative actions where activity logging is implemented.

These activities help ensure that users access information and functionality appropriate to their permissions. Access to business records remains subject to the Platform's implemented security controls and the configuration of the relevant account.

3.9. Notifications and Service Communications

We may use contact information and relevant account details to send communications necessary for operating the Platform or delivering features requested by users. Depending on the services available, these communications may include:

• Account verification messages and password-reset instructions.
• Important notices about account status, security, or changes affecting the Services.
• Subscription, billing, and payment-related notifications.
• Operational alerts, such as low-stock notifications, where the relevant feature is available and configured.
• Receipts, invoices, and transaction notifications requested or initiated through supported features.
• Responses to enquiries, complaints, support requests, and other communications initiated by users.

Service-related communications may be necessary to provide the Services or protect account security. Where we send optional promotional communications, we will comply with applicable requirements concerning consent, objections, and withdrawal of consent.

3.10. Integration with Third-Party Services

If you choose to use features that integrate with external services, we may process and transmit relevant information to facilitate the requested functionality. Depending on the integrations actually offered, these purposes may include:

• Verifying transactions through payment providers.
• Delivering emails, digital receipts, or other communications through external communication providers.
• Processing information required to connect the Platform to supported external applications.
• Receiving delivery confirmations, transaction statuses, or other responses necessary to complete an operation.

We limit information shared with third-party services to what is reasonably necessary for the relevant purpose, subject to the technical design of the integration and applicable legal requirements. Third-party providers may process information under their own privacy policies and contractual terms.

3.11. Platform Maintenance and Service Improvement

We may use technical information, feedback, error records, and other relevant information to maintain and improve the Platform. This may include:

• Diagnosing errors, investigating application failures, and resolving technical issues.
• Improving application reliability, usability, and performance.
• Identifying frequently encountered problems and opportunities to improve existing functionality.
• Testing changes and maintaining compatibility with supported browsers, devices, and services.
• Reviewing user feedback and support requests to improve the quality of our Services.

Where practical and appropriate, we may use aggregated or de-identified information for analysis and service improvement. We will not describe information as anonymous if individuals can still reasonably be identified from it.

3.12. Security, Fraud Prevention, and Abuse Detection

We may process account information, technical logs, authentication records, and transaction-related information to protect users, businesses, and the Platform. Such processing may be used to:

• Detect and investigate suspicious account activity.
• Identify unauthorized access attempts and potential security vulnerabilities.
• Protect the Platform against malicious requests, automated abuse, and unauthorized use.
• Investigate suspected payment manipulation, fraudulent transactions, or misuse of account functionality.
• Enforce access restrictions and applicable service terms.
• Investigate incidents involving the confidentiality, integrity, or availability of business information.

Where appropriate, we may restrict access, suspend affected functionality, preserve relevant records, or take other reasonable measures to investigate and respond to suspected abuse or security incidents.

3.13. Legal, Regulatory, and Recordkeeping Obligations

We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, or protect our legal rights. Depending on the circumstances, this may include:

• Responding to valid legal processes and requests from competent authorities.
• Maintaining financial, transaction, and account records where retention is legally required.
• Investigating suspected violations of applicable law or our service terms.
• Establishing, exercising, or defending legal claims.
• Meeting applicable data protection, security, and regulatory obligations.

Where legally permitted, we will assess requests for disclosure before providing information and will seek to disclose only the information required for the relevant lawful purpose.

3.14. Protection of Business Records and Confidential Information

We process business information to provide the functionality requested by the relevant business and to maintain the confidentiality and integrity of information entrusted to us. This may include:

• Storing and displaying business records to authorized users.
• Maintaining the association between records and their respective business accounts.
• Supporting appropriate access restrictions and account administration.
• Investigating reports of unauthorized access or disclosure.
• Maintaining business records for the duration necessary to provide the Services or satisfy applicable obligations.

We do not use access to business records as unrestricted permission to disclose or commercially exploit a business's confidential inventory, pricing, customer, or transaction information. Any additional processing must have an appropriate purpose and legal basis.

3.15. Research, Statistics, and Aggregated Information

Where appropriate and permitted by applicable law, we may use aggregated or de-identified information to understand general usage patterns, evaluate service performance, plan improvements, and assess the effectiveness of our Services. Such analysis should not reveal an individual user's personal information or a business's confidential records unless the information is otherwise lawfully disclosed for a specific purpose.

3.16. Other Lawful and Compatible Purposes

We may also process information for another purpose where that purpose is compatible with the original purpose of collection, where you have provided valid consent when required, or where the processing is otherwise permitted or required by applicable law. Where a new purpose requires additional notice or consent, we will take the steps required by the circumstances and applicable legal requirements.

3.17. Legal Basis for Processing Personal Information

Where applicable data protection law requires us to identify a legal basis for processing personal information, we rely on the basis appropriate to the relevant processing activity. Depending on the circumstances, this may include:

• Contractual necessity: Processing necessary to provide the Services you request or to take steps at your request before entering into a contract.
• Legal obligations: Processing necessary to comply with obligations imposed by applicable law.
• Legitimate interests: Processing necessary for legitimate interests, such as maintaining platform security, preventing abuse, and improving service reliability, where those interests are not overridden by applicable privacy rights.
• Consent: Processing based on your valid consent where consent is the appropriate legal basis. Where required, you may withdraw consent, although this does not affect the lawfulness of processing carried out before withdrawal.
• Other lawful grounds: Any additional legal basis available under the data protection laws applicable to the particular processing activity.

The applicable legal basis depends on the purpose and context of the processing. We do not rely on consent for every activity where another lawful basis is appropriate, and we will not treat consent as freely given where it is not genuinely optional.

3.18. Limits on the Use of Your Information

We do not intend to use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without an appropriate legal basis. We also do not sell personal information as a business model. Where we use service providers to support the Platform, their access and processing must be appropriate to the services they provide and the applicable contractual and legal requirements.

If we propose to use information for a materially different purpose, we will assess whether the new purpose is lawful and compatible with the original purpose and provide any additional information or obtain any consent required by law.

For further information about the circumstances in which information may be disclosed to other parties, please see the "Data Sharing and Third-Party Integrations" section of this Privacy Policy.

4. Data Ownership and Business Data

Our Platform enables businesses to create, store, organize, and manage information relating to their products, inventory, sales, purchases, customers, suppliers, employees, and other business activities. We recognize that this information may be commercially valuable, confidential, or essential to the day-to-day operation of a business. We therefore aim to handle business data responsibly and to distinguish information supplied by businesses from information we process to operate and maintain the Platform.

4.1. Business Data Submitted to the Platform

For the purposes of this Privacy Policy, "Business Data" refers to information that a business or its authorized users submit, upload, generate, or maintain through the Platform in connection with their business operations. Depending on the features used, this may include product catalogs, stock quantities, pricing records, inventory movements, sales transactions, receipts, invoices, supplier records, customer information, employee accounts, and related business documents.

Businesses retain their rights in the information they provide to the Platform, subject to applicable laws and any rights belonging to other individuals or entities. Our provision of the Services does not, by itself, transfer ownership of a business's underlying product information, inventory records, customer lists, supplier records, or other proprietary business information to us.

Nothing in this section is intended to override applicable data protection laws or the rights of individuals whose personal information may appear in Business Data. A business's ability to access or manage records through its account does not eliminate the privacy rights of customers, employees, suppliers, or other individuals identified in those records.

4.2. How We Handle Business Data

We process Business Data primarily to provide the functionality requested by the business, operate the Platform, maintain account security, and fulfill applicable legal obligations. Depending on the features available, this may include:

• Storing and displaying product, inventory, sales, and other business records within the relevant account.
• Processing stock movements and updating inventory records when authorized users perform supported operations.
• Generating receipts, reports, transaction summaries, and other records requested by the business.
• Associating business records with the appropriate organization, account, branch, or authorized user.
• Maintaining records necessary to troubleshoot technical problems, investigate errors, and protect the Platform against misuse.
• Supporting backups, service restoration, and other operational processes where these are implemented.

We do not treat a business's decision to store information on the Platform as unrestricted permission to use that information for unrelated commercial purposes. Any additional use must be supported by an appropriate legal basis and must comply with this Privacy Policy and applicable law.

4.3. Confidentiality of Business Information

We understand that Business Data may contain confidential information, including non-public product prices, purchase costs, stock quantities, sales figures, customer records, supplier relationships, and other operational details. We aim to restrict access to such information to circumstances necessary to provide the Services, administer accounts, maintain security, provide support, or meet applicable legal obligations.

We do not intend to make private business records publicly available merely because they are stored on the Platform. Business Data should be accessible only through the relevant authorized functionality and in accordance with the permissions, configuration, and security controls implemented by the Platform.

However, no online service can guarantee absolute security or confidentiality under every circumstance. Access may be affected by the permissions granted by the business, the security of user accounts and devices, technical vulnerabilities, or circumstances beyond our reasonable control. We take appropriate measures to protect information in accordance with our security practices and applicable legal obligations.

4.4. Access to Business Data by Authorized Users

A business may allow multiple employees, managers, administrators, or other authorized users to access its account. Depending on the features and permissions implemented, these users may be able to view, create, modify, export, or otherwise interact with Business Data.

Business owners and administrators are responsible for managing access to their accounts, assigning appropriate permissions, removing access when it is no longer required, and ensuring that users understand their responsibilities concerning confidential business information and personal data.

We are not responsible for access that a business intentionally grants to its own employees or other authorized users, except to the extent that our own obligations under applicable law or contractual arrangements require otherwise. Businesses should avoid sharing login credentials and should promptly address suspected unauthorized access.

4.5. Our Limited Rights to Process Business Data

To provide the Services, we may need to host, store, retrieve, organize, transmit, reproduce, or otherwise technically process Business Data. These activities are undertaken for purposes such as making the Platform available, displaying information to authorized users, maintaining service functionality, protecting account security, and complying with applicable law.

To the extent necessary for these purposes, businesses authorize us to perform the technical operations required to deliver the Services, subject to applicable contractual terms and data protection requirements. This authorization does not mean that we acquire ownership of the underlying Business Data.

We may also process limited information derived from the operation of the Platform, such as technical error records, service performance measurements, or aggregated usage statistics, to maintain and improve the Service. Where such information includes personal data, we will process it in accordance with applicable law and the relevant provisions of this Privacy Policy.

4.6. Business Data and Personal Information

Business Data may contain personal information relating to identifiable individuals. Examples include customer contact details, employee account information, supplier contacts, and transaction records associated with an individual. The fact that such information is maintained for business purposes does not automatically remove its protection under applicable data protection laws.

Depending on the processing activity and applicable law, a business may determine the purposes and means of processing personal information entered into its account, while we may process that information on the business's behalf to provide the Services. For other activities, such as administering our own user accounts or protecting the security of the Platform, we may determine the relevant purposes and means of processing.

The respective responsibilities of the business and our organization may also be governed by applicable service agreements, data processing terms, and other contractual arrangements. Nothing in this Privacy Policy removes any obligation imposed on either party by applicable law.

4.7. Access to Business Data for Support and Maintenance

In certain circumstances, access to Business Data may be necessary to investigate a technical problem, respond to a support request, restore service functionality, investigate a security incident, or meet a legal obligation. Where practicable, such access should be limited to the information reasonably necessary for the task and handled in accordance with appropriate access controls and confidentiality requirements.

Where support or maintenance is provided by an external service provider, that provider may process relevant information to the extent necessary to perform its services, subject to applicable contractual and legal safeguards.

4.8. Disclosure of Business Data

We do not sell Business Data as a product or disclose private business records to unrelated parties for their independent commercial use without an appropriate legal basis. Business Data may nevertheless be disclosed or made available in circumstances such as the following:

• At the business's direction: When the business or an authorized user initiates an operation that requires information to be shared with another party or service.
• To service providers: When infrastructure, hosting, communication, security, or other providers need to process information to support the Platform.
• For security and support: When access is reasonably necessary to investigate technical problems, security incidents, or suspected misuse.
• For legal compliance: When disclosure is required by applicable law or a valid request from a competent authority.
• For legal protection: When disclosure is reasonably necessary to establish, exercise, or defend legal claims, subject to applicable legal requirements.
• For business transitions: Where information must be considered as part of a merger, restructuring, acquisition, or transfer of relevant business assets, subject to applicable confidentiality and data protection requirements.

Where legally permitted and appropriate, we will seek to limit disclosures to the information necessary for the relevant purpose. Additional information about recipients and third-party processing is provided in the Data Sharing and Third-Party Integrations section of this Privacy Policy.

4.9. Business Responsibility for Submitted Information

Businesses are responsible for the information they and their authorized users submit to the Platform. This includes ensuring that they have the necessary rights, permissions, and lawful basis to provide personal information belonging to customers, employees, suppliers, and other individuals.

Businesses should also ensure that the information they enter is appropriate for the intended purpose, maintain suitable internal access controls, and avoid uploading unnecessary confidential or sensitive information. Where applicable, businesses must provide their customers, employees, and other relevant individuals with appropriate privacy information about how their data is used.

We may take reasonable action where information submitted to the Platform appears to violate applicable law, create a security risk, or breach the terms governing use of the Services. Any such action will be subject to applicable legal requirements and our contractual obligations.

4.10. Business Data Export and Portability

Where the Platform provides export or download functionality, authorized users may be able to retrieve certain business records in supported formats. The information available for export may depend on the features implemented, the user's permissions, the type of record, and any applicable legal or contractual restrictions.

We do not guarantee that every category of information can be exported in every format or that exports will reproduce every aspect of the Platform's internal data structure. Businesses should maintain appropriate records of their own operations and use available export or backup functionality where provided.

Any rights to data portability that apply to personal information under applicable law will be handled in accordance with the relevant legal requirements.

4.11. Business Data Retention and Account Closure

Business Data may be retained for as long as necessary to provide the Services, maintain business records, support account administration, resolve disputes, protect the security of the Platform, or comply with applicable legal obligations.

If a business closes its account or requests deletion of its information, we will handle the request in accordance with our applicable retention practices, contractual commitments, and legal obligations. Some information may need to be retained for a limited period where required by law or necessary for legitimate purposes such as resolving disputes or maintaining security records.

Where information is removed from active systems, copies may remain temporarily in backups or recovery systems until those copies are overwritten or deleted through the applicable retention cycle, where such backups are maintained. Information retained for a lawful purpose will remain subject to appropriate safeguards.

Closing a business account does not automatically require the immediate deletion of every record associated with that account. The treatment of individual records will depend on the applicable legal requirements, retention obligations, and circumstances of the request.

4.12. No Guarantee of Business Outcomes

The Platform is intended to help businesses maintain inventory and operational records. Although the Services may provide tools for recording transactions, tracking stock, and generating reports, the accuracy of the resulting information depends partly on the information entered, the configuration of the business account, and the proper use of the available features.

Businesses remain responsible for reviewing their records, verifying important transactions, maintaining any additional records required for their operations, and making their own commercial decisions based on information available to them.

4.13. Questions About Business Data

If you have questions about the handling of Business Data, access to business records, or the treatment of information associated with your account, please contact us through the contact details provided in the Contact Us section of this Privacy Policy. Where your question concerns information controlled by a particular business, we may direct you to that business's administrator or privacy contact where appropriate.

5. Customer and Supplier Information

Our platform allows businesses to maintain records relating to their customers and suppliers as part of their inventory management, sales, purchasing, and general business operations. These records may contain personal information about individuals who interact with a business.

This section explains how customer and supplier information is handled when it is entered, uploaded, stored, or otherwise processed through our platform. It also explains the responsibilities of businesses that collect and manage this information.

5.1 Types of Customer and Supplier Information

Depending on the features used by a business, customer and supplier records may include:

• Identification details: Names, business names, customer references, supplier references, and other identifying information.
• Contact information: Telephone numbers, email addresses, business addresses, delivery addresses, and other contact details.
• Transaction records: Purchases, sales, orders, invoices, receipts, returns, refunds, and related transaction history.
• Account and payment records: Outstanding balances, amounts owed, credit arrangements, payment status, and payment history recorded by the business.
• Business relationship information: Product preferences, purchase history, supplier arrangements, delivery instructions, and other notes entered by authorized business users.
• Communications: Messages, correspondence, or other communication records that a business chooses to maintain through available platform features.

The information collected depends on how the business uses the platform and which features are available. Businesses should only enter information that is reasonably necessary for their legitimate business activities.

5.2 Why Customer and Supplier Information Is Processed

Customer and supplier information may be processed to help businesses perform activities such as:

• Creating and maintaining customer and supplier records.
• Recording sales, purchases, orders, invoices, and receipts.
• Managing outstanding payments, balances, and transaction histories.
• Preparing and fulfilling orders and coordinating deliveries.
• Managing returns, refunds, complaints, and transaction-related enquiries.
• Communicating with customers and suppliers about relevant business transactions.
• Preparing reports and reviewing business performance.
• Maintaining business records for accounting, auditing, and operational purposes.
• Meeting applicable legal, regulatory, and recordkeeping obligations.

The platform processes this information to provide the relevant services and features. The business using the platform remains responsible for determining whether its collection and use of personal information are appropriate and lawful.

5.3 The Business's Responsibilities

When a business enters or uploads personal information about its customers or suppliers, the business is responsible for ensuring that it has the necessary authority and lawful basis to collect, use, and share that information.

Depending on the circumstances and applicable law, the business may need to:

• Inform customers and suppliers about the collection and use of their personal information.
• Obtain consent where consent is required by applicable law.
• Establish and document an appropriate lawful basis for processing.
• Collect only information that is relevant and necessary for the stated business purpose.
• Keep records reasonably accurate and update them when necessary.
• Restrict access to customer and supplier records to appropriately authorized personnel.
• Respond appropriately to privacy requests from individuals, as required by applicable law.
• Retain and delete personal information in accordance with applicable legal requirements and legitimate business needs.

Our provision of tools for managing customer and supplier records does not automatically make every collection or use of that information lawful. Businesses must assess their own obligations under applicable data protection and privacy laws.

5.4 Our Role in Processing Customer and Supplier Information

Where we process customer or supplier information on behalf of a business to provide inventory management or related services, we generally act according to the business's instructions and the terms governing our services. Depending on the circumstances, the business may act as the data controller and we may act as the data processor under applicable data protection law.

In other circumstances, we may determine the purposes and means of processing certain information ourselves, such as information needed to secure, maintain, troubleshoot, and improve our platform or comply with legal obligations. In those circumstances, our role will depend on the specific processing activity and applicable law.

Our responsibilities and the business's responsibilities may therefore differ depending on the type of information involved, the service being used, and the applicable legal requirements.

5.5 Access to Customer and Supplier Records

Customer and supplier information may be accessible to the business account owner and other authorized users according to the account's available roles, permissions, and access settings. Businesses are responsible for assigning appropriate permissions and ensuring that their personnel access information only when authorized.

Depending on the services being provided, our authorized personnel or service providers may need limited access to relevant records to resolve support requests, investigate technical problems, maintain the platform, protect security, or meet legal obligations. Such access should be limited to what is reasonably necessary for the relevant purpose and subject to applicable confidentiality and security requirements.

5.6 Customer and Supplier Communications

If a business uses available communication or integration features to contact its customers or suppliers, relevant contact details and transaction information may be processed to facilitate those communications.

Businesses are responsible for ensuring that they have the necessary permissions or other lawful basis to send communications, including receipts, invoices, order updates, promotional messages, and other notifications. Where applicable, businesses must also comply with requirements relating to consent, opt-outs, electronic communications, and the use of third-party messaging services.

The availability of a communication feature does not authorize a business to send unlawful, unsolicited, misleading, or otherwise prohibited messages.

5.7 Sharing Customer and Supplier Information

Customer and supplier information may be shared or made available where reasonably necessary to provide the requested services or support legitimate business operations, including:

• Authorized users within the relevant business account.
• Service providers that support hosting, storage, communications, maintenance, security, or other platform operations.
• Third-party services or integrations that the business chooses to use.
• Relevant parties involved in a transaction or service requested by the business, where sharing is authorized and appropriate.
• Public authorities, regulators, courts, or other parties where disclosure is required or permitted by applicable law.

We do not treat customer or supplier information entered into a business account as information that may be freely disclosed to unrelated parties. Any sharing by us will depend on the purpose, the applicable service arrangements, the business's instructions where relevant, and applicable legal requirements.

5.8 Accuracy and Updating of Records

Businesses should take reasonable steps to ensure that customer and supplier records are accurate, complete, and up to date for the purposes for which they are used. Inaccurate contact details, balances, transaction histories, or delivery information may affect business operations and communications.

If a customer or supplier asks a business to correct information held about them, the business should assess the request and make appropriate corrections where required by applicable law. Some transaction records may need to be retained or preserved for accounting, legal, dispute resolution, or other legitimate purposes even when a correction is made.

5.9 Requests from Customers and Suppliers

Individuals whose information is held in a business account may have privacy rights under applicable law. Depending on the circumstances, these rights may include requesting access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing activities, or a copy of their information in a portable format.

Where the business determines the purposes and means of processing the information, individuals should generally direct requests concerning that processing to the relevant business. The business is responsible for assessing and responding to such requests within the timeframes and conditions established by applicable law.

If we process the information on behalf of the business, we may assist the business in responding to a valid request where required by law or the applicable service agreement. We may need sufficient information to identify the relevant account and verify the request before taking action.

Requests relating to information that we process independently, such as certain account, security, or service records, may be directed to us using the contact details provided in this Privacy Policy.

5.10 Retention and Deletion of Customer and Supplier Information

Customer and supplier information may be retained for as long as reasonably necessary to provide the relevant services, support the business's operations, maintain transaction histories, resolve disputes, enforce applicable agreements, and comply with legal or regulatory obligations.

When a business deletes a record or closes its account, the information may not always be removed immediately from every system or backup. Retention may continue for a limited period where necessary for system operations, security, recovery, legal compliance, or other lawful purposes.

Where we process information on behalf of a business, the handling of that information after termination of the service will be governed by the applicable service terms, the business's lawful instructions, and applicable law.

5.11 Sensitive and Unnecessary Information

Businesses should avoid entering sensitive personal information about customers or suppliers unless it is necessary for a legitimate purpose and its collection and processing are permitted under applicable law. Sensitive information may be subject to additional legal requirements.

Unless a feature specifically requires such information and appropriate safeguards are in place, businesses should not use general customer, supplier, product, or transaction fields to store passwords, financial account credentials, government identification details, health information, or other sensitive information that is not needed for the service.

5.12 Information Relating to Children

Our platform is designed for business and operational use, rather than for collecting personal information from children for its own sake. Businesses should not knowingly enter children's personal information unless doing so is necessary, lawful, and supported by any safeguards or permissions required by applicable law.

If a business believes that it has entered personal information about a child inappropriately, it should review the record and take appropriate steps to address the issue. Requests for assistance may be submitted through our available support or contact channels.

5.13 Third-Party Services

If a business connects the platform to an external service, information about its customers or suppliers may be processed by that service according to the integration's functionality and the third party's applicable terms and privacy policy.

Before enabling an integration, businesses should review the information that may be transferred, the purpose of the transfer, the third party's privacy practices, and any permissions or authorizations required. We are not responsible for the independent privacy practices of third-party services, although our own handling of information remains subject to applicable law and our obligations.

5.14 Questions or Concerns About Customer and Supplier Information

Businesses that need assistance managing customer or supplier information through the platform may contact us using the contact details provided in this Privacy Policy. Individuals who have concerns about how a business collects or uses their personal information should generally contact that business first, where appropriate.

Nothing in this section removes or limits any rights that individuals may have under applicable data protection or privacy laws, including the Nigeria Data Protection Act 2023 where it applies.

6. Your Rights

You have the right to access, update, or request the deletion of your personal and business account information. You can manage profile details and operational settings directly through your dashboard or by reaching out to your organization administrator.

6. Data Sharing and Third-Party Services

We recognize that information relating to your account, business, inventory, transactions, customers, suppliers, and authorized users may be confidential. We do not treat information entrusted to us as information that may be freely disclosed to unrelated third parties.

However, providing and maintaining an inventory management platform may require us to share certain information with service providers, integration partners, and other parties for legitimate operational, technical, legal, or business purposes. This section explains the circumstances in which such sharing may occur.

6.1 Service Providers and Technology Partners

We may use third-party service providers to support the operation, maintenance, and delivery of our platform. Depending on the services actually used, these providers may include:

• Hosting and infrastructure providers: To host the platform, store information, process requests, and maintain service availability.
• Database and storage providers: To store, retrieve, maintain, and back up account and business records.
• Payment service providers: To facilitate subscription payments, payment verification, billing, or other supported payment activities.
• Communication providers: To support email, messaging, notifications, receipts, or other communication features where available.
• Security and monitoring providers: To help detect suspicious activity, troubleshoot errors, protect systems, and maintain the reliability of our services.
• Technical support providers: To help diagnose and resolve technical issues affecting the platform.

These providers should receive only the information reasonably necessary to perform their relevant services. Where required by applicable law or appropriate to the nature of the service, we take steps to ensure that providers are subject to suitable confidentiality, security, and data protection obligations.

6.2 Third-Party Integrations

Our platform may offer or support integrations with external applications, communication services, payment systems, or other business tools. When you choose to enable an integration, certain information may be transferred between our platform and the third-party service to provide the requested functionality.

Depending on the integration, the information transferred may include:

• Account identifiers and information required to establish the connection.
• Product, inventory, or catalogue information.
• Sales, order, invoice, or transaction details.
• Customer or supplier contact details relevant to the requested function.
• Information needed to synchronize records or complete an authorized action.

The information transferred depends on the particular integration and the permissions granted. We do not intend to transfer unrelated information merely because an integration has been enabled.

Before connecting a third-party service, you should review the permissions requested, the information that may be shared, and the third party's applicable privacy policy and terms of service.

6.3 Messaging and Communication Services

If the platform supports integrations with services such as WhatsApp, email providers, SMS gateways, or other messaging platforms, information may be shared with the relevant provider when you use those features.

For example, sending a receipt or transaction notification may require processing a recipient's contact details and information about the relevant transaction. The specific information transferred will depend on the message, the integration, and the functionality being used.

Messages sent through an external service may be subject to that service's own terms, privacy policy, technical limitations, and data handling practices. We cannot guarantee the availability, delivery, or continued operation of services controlled by third parties.

Businesses using these features are responsible for ensuring that they have the appropriate authority or lawful basis to share recipient information and send the relevant communications.

6.4 Payment Processing and Financial Services

Where payment or subscription features are supported, we may share information with relevant payment service providers to facilitate transactions, verify payment status, manage subscriptions, prevent fraud, or resolve payment-related issues.

The information involved may include account identifiers, transaction references, payment amounts, billing details, and other information required by the relevant provider.

Payment information may be collected and processed directly by a payment provider according to its own terms and privacy policy. The information we receive depends on the payment method and the provider's integration. We do not claim to store complete payment card details unless this is expressly described in the applicable service documentation.

6.5 Sharing Within a Business or Organization

If your account supports multiple staff members, branches, locations, or other authorized users, information may be made available to those users according to the account structure, assigned permissions, and available access controls.

The account owner or business administrator is responsible for managing access appropriately. We encourage businesses to review user permissions regularly and remove access when a staff member or other authorized user no longer needs it.

Depending on the platform's configuration, certain records may be visible to multiple users associated with the same business account. Users should therefore avoid entering information into shared records if they are not authorized to disclose it to other users who may have access.

6.6 Legal and Regulatory Disclosures

We may disclose information where we reasonably believe that disclosure is required or permitted by applicable law, a valid legal process, or a lawful request from an authorized public authority.

Depending on the circumstances, such disclosure may be necessary to:

• Comply with applicable laws, regulations, or court orders.
• Respond to valid requests from competent regulatory or public authorities.
• Investigate suspected fraud, security incidents, or unlawful activity.
• Protect the rights, property, safety, or security of users and other parties.
• Establish, exercise, or defend legal claims.

Where legally permitted and reasonably appropriate, we may take steps to assess the scope and validity of a disclosure request and limit the information disclosed to what is required for the relevant purpose.

6.7 Business Transfers and Corporate Changes

If we undergo a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, information may need to be disclosed to relevant parties or transferred as part of that transaction.

Where applicable, we will take reasonable steps to ensure that any transfer is handled in accordance with relevant legal requirements and that information continues to receive appropriate protection.

6.8 Sharing at Your Direction

We may share information when you instruct us to do so, authorize a connection, initiate a transaction, use a feature that requires disclosure, or otherwise direct the transfer of information through the platform.

Before authorizing a transfer, you should consider what information will be shared, who will receive it, and whether you have the necessary rights and permissions to authorize the transfer.

6.9 Information We Do Not Sell

We do not sell personal information or confidential business records entrusted to us in exchange for money. We may use service providers and authorized partners to operate and support our platform as described in this Privacy Policy.

Where applicable law defines certain data-sharing or advertising practices as a sale or other regulated disclosure, we will comply with the legal requirements that apply to our activities.

6.10 Third-Party Privacy Policies

Third-party websites, applications, payment services, hosting providers, messaging platforms, and integrations may operate under their own privacy policies and terms of service.

We encourage you to review those policies before using an external service or authorizing an integration. This Privacy Policy governs our own information-handling practices and does not replace the privacy policies of independent third-party providers.

6.11 International Data Transfers

Some of our service providers or technology infrastructure may be located outside Nigeria or outside the country in which you access the platform. Where this results in personal information being transferred across national borders, the transfer may be subject to the laws applicable to the relevant information and processing activity.

Where required by applicable law, we will take appropriate steps to ensure that international transfers have a valid legal basis and are subject to the required safeguards.

6.12 Questions About Data Sharing

If you have questions about the sharing of your information, a particular integration, or the third-party services used by the platform, you may contact us using the contact details provided in this Privacy Policy.

Where appropriate, please identify the feature or integration concerned so that we can better understand your enquiry. We may need to verify your identity or your authority to act on behalf of a business before discussing account-specific information.

7. Cookies, Local Storage, and Similar Technologies

Our platform may use cookies, browser local storage, session storage, and similar technologies to support its functionality, maintain user sessions, remember preferences, improve performance, and help protect accounts. The technologies used depend on the features available and how you access the platform.

This section explains how these technologies may be used, what information they may store, and the options available to you for managing them.

7.1 What Are Cookies?

Cookies are small text files that websites may store in your browser. They can contain information that helps a website recognize a browser, maintain a session, remember settings, or support other website functionality.

Cookies may be temporary and expire when you close your browser, or they may remain stored for a longer period, depending on their purpose and configuration.

7.2 What Is Local Storage?

Local storage and session storage are browser features that allow a website to save information on your device. Unlike cookies, information in local storage is not automatically included in every request sent to a server. Session storage generally remains available for the duration of a browser tab's session, while local storage may persist until it is removed.

Depending on the platform's implementation, these technologies may be used to remember interface preferences, maintain application state, improve navigation, or support other functions.

7.3 Essential Cookies and Storage

Some cookies or storage technologies may be necessary for the platform to operate correctly. Where implemented, these technologies may support:

• Authentication: Maintaining your signed-in session and helping the platform recognize your authenticated account.
• Security: Supporting account protection, session validation, and safeguards against unauthorized activity.
• Application functionality: Remembering information needed to navigate between pages or complete an operation.
• Load balancing and reliability: Supporting the delivery of requests to the appropriate application infrastructure where needed.
• Preference management: Remembering settings necessary to provide a consistent application experience.

If you block or remove technologies required for essential functionality, certain parts of the platform may stop working correctly. For example, you may be required to sign in again or some application preferences may no longer be retained.

7.4 Preferences and Application State

Where supported, the platform may store non-sensitive preferences or temporary application state in your browser. This may help preserve your interface settings or make navigation more convenient.

Information stored for these purposes may include display preferences, interface settings, temporary workflow state, or other information necessary for the relevant feature.

You should not assume that information stored in your browser is a permanent or authoritative business record. Important inventory, transaction, and business records should be maintained through the platform's intended data-saving functionality.

7.5 Analytics and Performance Technologies

If analytics or performance-monitoring tools are used, they may collect information about how users interact with the platform, such as pages visited, features used, technical errors, response times, and general interaction patterns.

We may use this information to identify technical problems, understand feature usage, improve usability, monitor performance, and maintain the reliability of the service.

The information collected and the technologies used depend on the tools implemented. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

7.6 Advertising and Marketing Technologies

If advertising, marketing, or campaign measurement technologies are introduced, they may use cookies or similar technologies to measure campaign performance or support relevant marketing activities.

We will handle such technologies in accordance with applicable privacy and electronic communications laws, including obtaining consent where required. We do not claim to use advertising cookies or cross-site tracking technologies unless such functionality is actually implemented.

7.7 Third-Party Cookies and Technologies

Certain third-party services integrated into the platform may use their own cookies or similar technologies when their features are accessed. Examples may include authentication providers, embedded services, payment providers, analytics tools, or other integrations, depending on the configuration of the platform.

These technologies may be governed by the relevant third party's privacy policy and settings. We encourage you to review the policies of external providers whose services you choose to use.

7.8 Progressive Web App and Offline Functionality

If you use the platform as an installed progressive web application or access features that support offline operation, the application may use browser-managed storage, caches, or service workers to support loading, navigation, and other supported functions.

Depending on the implementation, some application resources or previously available content may remain on your device for a period of time to improve performance or support offline access.

Cached information may not always reflect the latest server-side state. You should reconnect to the internet and allow pending operations to synchronize where applicable before relying on information that may have changed. Offline availability does not necessarily mean that all inventory, sales, or transaction operations can be completed without an internet connection.

Clearing browser data, uninstalling the application, or removing stored application data may delete locally stored information or settings. This may not delete information already stored on our servers.

7.9 Managing Cookies and Browser Storage

Most modern browsers allow you to review, block, or delete cookies and other stored website data through their settings. Depending on your browser, you may be able to:

• Block all cookies or restrict cookies from selected websites.
• Delete existing cookies and other website data.
• Clear local storage and cached application resources.
• Configure settings for third-party cookies.
• Use private browsing modes that limit how information is retained.

The exact options available depend on your browser and device. Please consult your browser's help documentation for instructions specific to your configuration.

Blocking or deleting cookies and storage may sign you out, reset preferences, remove temporary application state, or affect certain features. It may also remove locally stored information that has not been synchronized with the server.

7.10 Consent and Legal Requirements

Our use of cookies and similar technologies will be subject to applicable data protection, privacy, and electronic communications laws. Where consent is legally required for a particular technology, we will seek consent before using it for that purpose.

Where appropriate, you may be able to withdraw consent or change your preferences. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

7.11 Changes to Our Use of These Technologies

The cookies, storage mechanisms, and similar technologies used by the platform may change as features are added, removed, or updated. If a change materially affects how personal information is collected or used, we will update this Privacy Policy or provide additional information where required by applicable law.

7.12 Questions About Cookies and Local Storage

If you have questions about our use of cookies, browser storage, or offline application functionality, you may contact us using the contact details provided in this Privacy Policy.